Frequently Asked Questions

Everything you need to know about your Jimmy Fairly experience.

How long does shipping take for prescription glasses?

Each pair of prescription glasses is custom-made in our workshop. Delivery typically takes between 5 to 10 business days depending on your lens complexity and location.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your frames, you can return them for a full refund or exchange, even if they have prescription lenses.

Are your lenses scratch-resistant?

Yes, all Jimmy Fairly lenses come standard with anti-scratch, anti-reflective, and UV protection coatings at no extra cost.

Do you offer international shipping?

We currently ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How can I adjust my frames if they feel too loose or tight?

You can visit any Jimmy Fairly boutique for a complimentary adjustment by our opticians. If you aren't near a store, most local opticians can perform minor adjustments for a small fee.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.